Terms and Policy

 

1. Introduction

SolutionPane (“Company”, “we”, “our”, “us”) provides consultancy services across Financial Analysis, IT Solutions, Project Management, and Data-driven Insights. These Terms and Policy govern your use of our services and outline how we handle data in compliance with international regulations.

By engaging with SolutionPane, you agree to these Terms and Policy.

2. Scope of Services

  • Consultancy: Financial, IT, and corporate advisory services.
  • Industry-Specific Expertise: Tailored solutions for businesses, research partners, financial institutions, and scholars.
  • Customized Excellence: Every solution is adapted to client needs, with strict adherence to deadlines and quality standards.

3. Data Protection & Privacy

3.1 Compliance

  • Kenya: Adheres to the Data Protection Act, 2019 and oversight by the Office of the Data Protection Commissioner (ODPC).
  • Global: Aligns with GDPR (EU), CCPA (California), and other international data protection frameworks.

3.2 Data Collection

We may collect the following details:

  • Contact details (name, email, phone, organization).
  • Business and financial information necessary for consultancy.
  • Technical data (IP address, device information, cookies).

3.3 Data Usage

Data is used for:

  • Delivering consultancy services.
  • Project optimization and portfolio management.
  • Communication and client support.
  • Legal and compliance obligations.

3.4 Data Sharing

  • Absolute Non-Disclosure: SolutionPane will not share, disclose, or sell any business or personal data to third parties under any circumstances.
  • Legal Exception Only: Data will only be released if compelled by law for investigative or regulatory purposes, and strictly in compliance with applicable international legal frameworks.
  • Privacy Commitment: We take client privacy extremely seriously and uphold confidentiality as a core principle of our consultancy practice.

3.5 Data Retention

  • Retained only as long as necessary for service delivery and legal compliance.
  • Secure deletion protocols applied after retention period.

4. Client Rights

  • Access & Correction: Right to access and rectify personal data.
  • Erasure (“Right to be Forgotten”): Request deletion of data where legally permissible.
  • Data Portability: Obtain a copy of your data in machine-readable format.
  • Objection: Opt-out of marketing or non-essential processing.

5. Security Measures

  • Encryption of sensitive data in transit and at rest.
  • Role-based access control for employees.
  • Regular audits and compliance checks.
  • Incident response plan for breaches, with notification obligations under GDPR and Kenyan law.

6. Intellectual Property

  • All content, methodologies, and solutions developed by SolutionPane remain proprietary unless otherwise agreed in writing.
  • Clients may use deliverables solely for agreed business purposes.

7. Limitation of Liability

  • SolutionPane is not liable for indirect, incidental, or consequential damages arising from service use.
  • Liability is limited to the value of the contract with the client.

8. Governing Law & Jurisdiction

  • Primary: Laws of Kenya, including the Data Protection Act, 2019.
  • Secondary: International data protection and corporate compliance standards (GDPR, ISO/IEC frameworks).
  • Disputes shall be resolved through arbitration in Nairobi, Kenya, unless otherwise agreed.

9. Updates to Policy

SolutionPane may update these Terms and Policy to reflect legal, technological, or business changes. Granted, clients will be notified of material updates from time to time.